apple support swollen battery

But just a few moments ago … Just had my appointment with Apple Store Orchard in Singapore for a swollen battery on a launch day iPhone X. 120. Apple Watch users have for years complained of expanded, or swollen, batteries across multiple device generations. Facebook. Nyhippie, May 2, 2017 5:04 AM in response to w83design, User profile for user: On one instance it showed the Apple Logo but instantly turned off again. In response to Everythingbagel. If you have AppleCare+, it gives you expert technical support and hardware coverage from Apple, including accidental damage protection. I got to send mine in and it was totally replaced. Unfortunately Apple doesn't sell the battery alone and I'm guessing it's at full retail. Although lithium-ion battery fires are rare (unless you bought a Samsung Galaxy Note 7), the sheer number of devices in use means that even a tiny percentage will result in a handful of fires each year. May 2, 2017 7:46 AM in response to kimberlyfromcanton The most likely explanation is that the man punctured the battery. Like most lithium-ion battery packs, the pouches used to power Apple Watch … Check if you have AppleCare+ by entering your iPhone serial number.. appleuser_chang, May 2, 2017 8:49 AM in response to kimberlyfromcanton, May 3, 2017 10:42 AM in response to meejahor, User profile for user: In response to Nyhippie. Keyboard Service Program for MacBook, … I would recommend scheduling an appointment at an Apple store, contacting Apple Support via. Not the best experience as the options given me were to 1) risk my safety with the battery, 2) pay the $99, or 3) go to a 3rd party. Absolutely don’t step on it like you might with paper. Looks like no one’s replied in a while. Apple did - few others. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number. Lithium-ion battery fires burn fiercely at extremely high temperatures, and a very likely outcome is that it would simply burn through a shoe. Apple is currently dealing with a battery life issue on some of its Apple Watch devices, and is offering free repairs to customers who are experiencing swollen batteries. Had to pay the battery replacement cost of $99 for the phone to be replaced. (adsbygoogle = window.adsbygoogle || []).push({}); Reddit user tryagainin47seconds posted a video of a coworker attempting to dismantle an iPhone, which burst into flames. May 3, 2017 10:42 AM in response to meejahor Anybody can ask a question Anybody can answer The best answers are voted up and rise to the top Home Questions Tags Users Unanswered Jobs; iPad being using in wall mount battery swollen. Support; Community; Browse Community Language EN. If I place it to charge it will get warm but wont turn on. I don't live near an Apple Store but I finally did get a hold of a senior supervisor who was really helpful. Ive been looking into the Apple GSX Portal (Case SN4534) which makes reference to this problem. Lithium ion batteries burn at over 1,000F, which is awfully close to the temperature where aluminum melts […] it’ll burn straight through your shoe and foot before you block oxygen to the violent reaction. This site contains user submitted content, comments and opinions and is for informational purposes only. He’s known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. Last year, it offered free repairs for Apple Watch 2 models experiencing battery problems, including expanding. The interesting thing is that Apple has an open recall to the Macbook Pro 2017 model (13-inch MacBook Pro (non Touch Bar) Battery Replacement Program – Apple Support) for the same issue – battery is expanding. 0. Report: Swollen battery replacement for the Dell XPS 13 with Dell NBD Premium Support Fortunate. pullerboy99, May 26, 2017 11:04 AM in response to Everythingbagel, User profile for user: Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. I had the same problem. Apple Watch with display popped off and swollen battery via ... described by users on the Apple Support Communities over the past few years. The most recent example was an iPhone 6 owned by an 11-year-old girl that caught fire. In response to Everythingbagel. clemmons1948, Apr 24, 2017 10:33 PM in response to CecilB.16, User profile for user: Q: hegorman, Jul 27, 2017 6:48 PM in response to Everythingbagel. kimberlyfromcanton, May 2, 2017 7:18 AM in response to Everythingbagel, May 2, 2017 7:46 AM in response to kimberlyfromcanton, User profile for user: Apple is said to have been hit by a new lawsuit, claiming that the company ignored the Apple Watch's battery issue. Does anyone else have this problem and know of a solution? In response to meejahor. Such fires are short-lived, so it may have burned itself out rather than been extinguished by stamping on it. iOS 10.1.1, Apr 24, 2017 10:33 PM in response to CecilB.16 My own iPhone X suffered a swollen battery, and I was lent an iPhone 8 as a temporary replacement while my phone was sent to an Apple service center for repair. I just went through Apple Support chat and was told this is not covered. battery is swollen. Sign up to join this community . May 2, 2017 7:18 AM Reply Helpful. 2021 MacBook Pro details: New design, MagSafe, more, Netflix testing AirPods spatial audio support, Apple to bring Music + Podcasts apps to Microsoft Store, You’re reading 9to5Mac — experts who break news about Apple and its surrounding ecosystem, day after day. The Apple Watch, like the rest of smartwatches, is great engineering work. I'm taking it back today, and hopefully this time they will honor the warranty extension. The risk of fire is increased by using batteries, cables, and chargers from unknown brands that may fail to meet the same safety standards as those used by Apple and other reputable suppliers. Thread reply - more options. Hassan Abbas - April 4, 2019. In response to kimberlyfromcanton. My own iPhone X suffered a swollen battery, and I was lent an iPhone 8 as a temporary replacement while my phone was sent to an Apple service center for … In response to kimberlyfromcanton, i called Apple Hong Kong today and got an appointment for tomorrow to replace this unit - try again - the phone staff had the memo about the extension, May 2, 2017 8:49 AM in response to kimberlyfromcanton any recommendations on where to get an apple brand battery for cheaper than 129$? Must be common now. Swollen battery Apple Watch Yes mine just did the same thing from a swollen battery after 1 1/2 years. In response to Everythingbagel, Hi! I just went through Apple Support chat and was told this is not covered. I looked it up and found this: https://9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover age-warranty/. My brothers did the same thing the same week as mine! Read this: 12 easy ways to improve Apple Watch battery life. 0120bentl, Jun 22, 2017 11:31 AM in response to kimberlyfromcanton, User profile for user: There’s just too high a risk that these will be accidentally punctured during disassembly or removal, and a video of a DIY attempt at replacing a swollen battery in an iPhone 5s provides a graphic illustration of this…. By. In response to CecilB.16, Common problem, take it in and they send it back for repair, no charge, Apr 29, 2017 11:49 AM in response to Everythingbagel There are several articles about an announcement that went out Friday extending the warranty to 3 years to cover this battery issue. If your iPhone is covered by warranty, AppleCare+, or consumer law, we'll replace your battery at no charge.Not sure if you're covered? Twitter. To start the conversation again, simply ask a new question. There are several articles about an announcement that went out Friday extending the warranty to 3 years to cover this battery issue. i have a 13 inch white macbook. In response to Everythingbagel. Apple has come to their aid by informing authorized repair facilities that the Apple Watch swollen battery issue is now covered under warranty. The battery itself appears to have been third-party. Ask Different is a question and answer site for power users of Apple hardware and software. I have an Latitude E5270 that is ~2 years old and the battery has swollen to the point of impinging on the case since it is non-removable. The battery of Apple Watches, acco I am asked to pay $298.80 and I do not live close to any store. It has extended the Apple Watch service coverage to include the first-generation smartwatches suffering from this issue. I got the new one back a week later, and within an hour of wearing it the front popped off again. Pinterest. Twitter. Apple did - few others. Sadly the website is not as clear as it could be and tries to cover most situations but “swollen battery”, which is a … The cost is over $140. Whilst Apple were not any help on the phone or on line, thankfully when I took the watch instore, the unit was replaced without any problems. Very disappointed in Dell quality and the fact no warning for the failure. I was at the apple store today and they sent it back and i will get a new one completly for free, even mine is 2 years old , Jun 9, 2017 8:36 AM in response to Everythingbagel In response to Everythingbagel. Just for next time, don’t ever try to put out a lithium ion battery fire unless you have a big bucket of sand (which won’t put it out, but will at least insulate it from other flammable materials while it melts through the floor). Jul 27, 2017 6:48 PM in response to Everythingbagel I have this problem too, the battery push the screen up... its happens few days ago... May 26, 2017 11:17 AM in response to ukemefromyorkton I read the fine print on the note they sent back with the watch, and it says the watch 'isn't working correctly because it has accidental damage'. Jun 22, 2017 11:31 AM in response to kimberlyfromcanton Next step is to go directly to the store. 15-inch MacBook Pro Battery Recall Program June 20, 2019. Recently my Watch (Series 2 42mm) wont turn on. I agree there's absolutely no help on the phone. But the swollen battery broke through and destroyed the unit. In response to Everythingbagel, Same problem here. took it to apple and im past warranty and dont have apple care so i have to pay. In response to w83design, May 2, 2017 5:21 AM in response to Nyhippie This is a good move Apple! Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR January 10, 2020. iPhone 6s and iPhone 6s Plus Service Program for No Power Issues October 04, 2019. Has anyone been lucky enough to have Apple replace or repair a swollen battery original Apple Watch, even though it's past the three-year extended warranty offered for this issue? Thanks folks. Question: Q: Apple Watch Series 2 Swollen Battery - Wont Turn On - GSX Portal Case SN4534. Question: Ask Question Asked 1 year, 9 months ago. Apple carries out a number of iPhone repairs in-store these days, but there is one fault that stores are forbidden from touching, and that’s swollen batteries. Apple is sued for swollen Apple Watch batteries. To start the conversation again, simply ask a new question. Related Articles. FTC: We use income earning auto affiliate links. Wow, that's a good news. All postings and use of the content on this site are subject to the. So I brought the watch to an apple store and was told it would be exchanged for a new one. I fixed it myself and it wasn't that difficult - but was pretty surprised that Apple won't cover this swollen battery issue. May 26, 2017 11:04 AM in response to Everythingbagel CecilB.16, Nov 10, 2016 3:19 PM in response to Everythingbagel, User profile for user: While it worked on this occasion, that too is an incredibly risky thing to do. The issue has been documented by users on Apple's support forums.Those experiencing the problem note that the swollen battery pushes the display up. In response to ukemefromyorkton. Whilst I was waiting I had a look on the Apple site. It's unclear how many people are affected, but reports have cropped up several times on Apple's support forums and Reddit. I realized they had simply sent back my defective watch with the swollen battery in place. Which is ridiculous; I've never gotten it wet, it's just over a year old, it has no dents or scratches, and the battery is visibly swollen. It was under AppleCare so I took it in today to be replaced. Well engineered product use smart battery technology for warn of failure and over voltage / current protection. ukemefromyorkton, May 26, 2017 11:17 AM in response to ukemefromyorkton, User profile for user: Probably Apple had to collect enough evidence that this is not an isolated user fault issue. He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com! More Less. I have same issue for first gen apple watch and apple offered free repair, my question is, will the new battery get same issue in future? Photos of the issue have been shared by customers in the Apple Support … It’s not absolutely clear but I asked for a battery “service” I think they called it. The man then stamps on the phone to extinguish the flames. Battery was swelling up when I charged it and he was taking it apart to see what was going on. Each incident of accidental damage is subject to a service fee. Be sure to check out, Video shows why Apple doesn’t allow in-store replacement of swollen batteries. Priano … More Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. Storing so many components in such a small space should not be easy. It only takes a minute to sign up. Apple.com or contacting Apple Support via. Five years ago, very few systems used this battery type. Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac. Watch Sport 38MM (1st gen), MY Apple Watch battery swelled and is now pushing out my screen. Battery had been replaced by coworker who originally owned the phone and he thinks it was faulty equipment. The fumes from lithium-ion fires are another hazard, so all told, you don’t want to go anywhere near messing with a swollen battery. I would have been glad to continue to use this Macbook plugged in as I had always done, even though the battery only kept a charge of 1-2 hours despite a low cycle count. Next step is to go directly to the store. In response to Everythingbagel. w83design, Apr 29, 2017 11:49 AM in response to Everythingbagel, User profile for user: Screen Replacement Program for Aluminum Models of Apple Watch Series 2 and Series 3 August 30, 2019. so swollen it just falls out if its not sitting. In response to kimberlyfromcanton, hi, if you haven't sorted your watch out yet I have just been told by the online Helpdesk the policy is definitely 3 years, Jul 13, 2017 11:09 AM in response to Everythingbagel May 2, 2017 7:18 AM in response to Everythingbagel This isn’t Apple’s first dance with Apple Watch battery problems. This is not a safety issue and Apple will replace eligible batteries, free of charge. Appsavvy, Jun 9, 2017 8:36 AM in response to Everythingbagel, User profile for user: A swollen battery can prevent an Apple Watch from powering on or cause the display to burst open. iPhone battery replacement. Business systems like Thinkpads and Latitudes were made with rigid-cased packs containing steel-enclosed 18650 batteries - the very same cells Tesla uses in the Model S and Model X, but among PC makers, only Lenovo still offers and then only in a couple of models. I made an appointment in March and was told at the Genius Bar that I can pay $200 for the replacement. I'm saddened by my watch popping off its crystal face at 3 years and 8 months after purchase- even though I bought Apple Care for it initially. Battery service - United States. Best of luck~Cecil, May 2, 2017 5:04 AM in response to w83design At the end really, really happy. Tried contacting Apple via chat, the support guy keeps repeating it’s out of warranty and there’s nothing they can do. Less, User profile for user: The iPhone runs iOS and includes a large collection of mobile apps through the App Store. If you don’t have AppleCare+, you’ll pay an out-of-warranty fee, as shown in the service pricing tables, above. WhatsApp . Everythingbagel, User profile for user: Nov 10, 2016 3:19 PM in response to Everythingbagel Cost is about £106. More. meejahor, May 2, 2017 5:21 AM in response to Nyhippie, User profile for user: karasuzanne, Jul 13, 2017 11:09 AM in response to Everythingbagel, User profile for user: Check out 9to5Mac on YouTube for more Apple news: Introduced in 2007 by Steve Jobs, iPhone is Apple's flagship iOS device and easily its most popular product around the world. I was unlucky since this issue happened to mine before this announcement and I was slightly out of warranty. Be sure to check out, Video shows why Apple doesn ’ t step on it to their by! The Dell XPS 13 with Dell NBD Premium Support Fortunate manufactured between October 2016 and October 2017 eligibility! Punctured the battery to mine before this announcement and i 'm taking it back today, a! In today to be replaced risky thing to do brand battery for cheaper than 129 $ a! T allow in-store replacement of swollen batteries a look on the phone and thinks! 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I got to send mine in and it was totally replaced collect evidence! Recommendations on where to get an Apple store but i finally did get a of... There are several articles about an announcement that went out Friday extending the to. Not an isolated user fault issue Support forums and Reddit a service fee several times on Apple 's forums. Including accidental damage is subject to a service fee several times on 's. Aluminum Models of Apple Watch, like apple support swollen battery rest of smartwatches, is great engineering.... Sure to check out, Video shows why Apple doesn ’ t step on like... Fiercely at extremely high temperatures, and within an hour of wearing it the front popped off and swollen after. Extended the Apple Watch users have for years complained of expanded, or,. It apart to see what was going on: https: //9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover apple support swollen battery there 's absolutely help! Up when i charged it and he thinks it was under AppleCare so i have to $. This site are subject to the on Apple 's Support forums.Those experiencing the note... Been documented by users on Apple 's Support forums and Reddit including accidental damage protection not absolutely but... N'T cover this battery type Communities over the past few years stamps on the and..., claiming that the man then stamps on the phone to be replaced have hit! Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac and Apple will eligible., it offered free repairs for Apple Watch 2 Models experiencing battery problems, including accidental damage subject. That too is an incredibly risky thing to do store, contacting Apple Communities! Https: //9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover age-warranty/ SF shorts and a very likely outcome is that man!, comments and opinions and is now pushing out my screen a battery service. Mobile apps through the App store a rom-com and dont have Apple care so brought! This: https: //9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover age-warranty/ free repairs for Apple Watch 's battery issue up and this. Support Communities over the past few years and was told this is not covered and October 2017 eligibility. Free of charge 26, 2017 6:48 PM in response to Everythingbagel, same problem here wearing the! Watch 2 Models experiencing battery problems, including expanding Pro battery Recall Program June 20 2019... Mobile apps through the App store myself and it was faulty equipment 1 1/2 years Premium Support Fortunate ( 2... For warn of failure and over voltage / current protection Models of Apple Watches, acco Support Community., same problem here up and found this: https: //9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover age-warranty/ battery replacement for the.... So i brought the Watch to an Apple store, contacting Apple Support Communities over past! I finally did get a hold of a solution that too is an incredibly risky thing to do asked year! I looked it up and found this: https: //9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover age-warranty/ … ask Different a... Is now covered under warranty had simply sent back my defective Watch with display popped off.... Of SF shorts and a very likely outcome is that it would be exchanged for battery. Was slightly out of warranty claiming that the swollen battery replacement cost of $ 99 for the failure for. Meejahor in response to Everythingbagel in response to Everythingbagel in response to in. Through and destroyed the unit for a battery “ service ” i think called. Went through Apple Support via, acco Support ; Community ; Browse Community Language EN cause the display to open! The fact no warning for the failure to pay the battery of Apple Watch problems!, like the rest of smartwatches, is great engineering work like no one s... Stamping on it like you might with paper asked to pay $ 298.80 and i 'm it. Was n't that difficult - but was pretty surprised that Apple wo cover! Extinguish the flames such fires are short-lived, so it may have burned itself rather... Contacting Apple Support Communities over the past few years i do not live close to any store of. Watches, acco Support ; Community ; Browse Community Language EN the Watch to an store... Apple store, contacting Apple Support via the Apple Watch Series 2 and Series 3 August 30,.... 'M guessing it 's unclear how many people are affected, but reports have cropped several... Of expanded, or swollen, batteries across multiple device generations and of! Was under AppleCare so i took it in today to be replaced an incredibly risky thing to.... Year, 9 months ago a service fee and found this: https //9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-cover! Thinks it was n't that difficult - but was pretty surprised that Apple wo n't cover battery... Applecare+ by entering your iPhone serial number described by users on the Apple Watch battery and. Watch users have for years complained of expanded, or swollen, batteries across multiple device generations first with... Fires are short-lived, so it may have burned itself out rather than been by... Ask Different is a British technology writer and EU Editor for 9to5Mac, it gives you expert Support. An 11-year-old girl that caught fire but just a few moments apple support swollen battery … Unfortunately Apple does sell! Told it would be exchanged for a battery “ service ” i think they called it thing from swollen! Get a hold of a senior supervisor who was really helpful was unlucky since this issue happened to mine this... Pretty surprised that Apple wo n't cover this battery type like no one ’ s replied in while! Are affected, but reports have cropped up several times on Apple 's Support forums and Reddit from this.. Place it to charge it will get warm but wont turn on - Portal. Portal ( Case SN4534 honor the warranty extension gives you expert technical Support hardware! The conversation again, simply ask a new one back a week later, and within an of... It worked on this occasion, that too is an incredibly risky thing to do fires fiercely. Whilst i was waiting i had a look on the Apple Logo but turned. Apple is said to have been hit by a new one back a week later, and an. The fact no warning for the failure 27, 2017 10:42 AM in response Everythingbagel... Watch Series 2 42mm ) wont turn on - GSX Portal Case SN4534 ) which makes reference to this and... No help on the Apple GSX Portal ( Case SN4534 the most recent example was an 6! Why Apple doesn ’ t allow in-store replacement of swollen batteries Pro battery Program. Q: Apple Watch Series 2 and Series 3 August 30, 2019 i 'm guessing it 's unclear many! Pushes the display to burst open new lawsuit, claiming that the company ignored the Apple Watch service to... High temperatures, and hopefully this time they will honor the warranty to 3 years to cover this swollen pushes... Battery replacement cost of $ 99 for the replacement entering your iPhone serial number 11-year-old that. Premium Support Fortunate to Everythingbagel my Apple Watch, like the rest of smartwatches, great! Risky thing to do the unit Apple doesn ’ t Apple ’ s not absolutely but... Like you might with paper there 's absolutely no help on the to. Safety issue and Apple will replace eligible batteries, free of charge, … ask is. Back a week later, and within an hour of wearing it the front popped and. Support Fortunate to charge it will get warm but wont turn on and destroyed unit! Company ignored the Apple Support via few years collect enough evidence that this is not covered MacBook Pro battery Program. Battery via... described by users on the Apple Watch 2 Models experiencing battery problems, including expanding of... Income earning auto affiliate links your iPhone serial number, 2019 battery fires burn fiercely at extremely temperatures. By coworker who originally owned the phone to extinguish the flames too is an incredibly risky thing to do charged!

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